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Purchase Flow

When We receives notices of your confirmed order and the successful payment, we will ship it or arrange to the pick-up service within 1-2 working days.

If the ordered items need to be reserved first, we will contact you as soon as possible.

If the customer receives the goods within 7 days and there is a finding on any faulty or damaged. We offer the 7 days of product return commitment, and we can arrange unconditional free replacement. (Under the conditions and principles that do not affect the second sales)


The shipping methods:

Pick up at the Lai Chi Kok outlets

Please come to the shop and pickup the goods:

Monday to Friday (10:00-19:00)/ Saturday (10:00-14:00) -- during office hours.

For you convenient, please contact us (Tel: 23617228) 1 day before as you come to pick up the goods. As we could arrange the pickup timing and prepare your goods in advance.

In addition, our shop only accepts the cash payments. Our shop's location is shown on the website,please click on "HERE".

the route direction to our shop is as below, please click on "HERE".

https://www.sportimate.hk/pages/purchase-flow#The route direction of our shop:

If there are any questions, please feel free to contact us.


Pick up at the Lai Chi Kok MTR Station

Please contact our staff(Tel: 23617228) during office hours from Monday to Friday (10:00-19:00) to make an appointment for delivery.

Also, please call us ten minutes before you are arrived.


Shipped by Hongkong Post:

The delivery time of the Hongkong Post service is about 1 - 3 working days, 

  • Normal shipping - HK$8. 
  • "Registered Letter /Packet"- Shipping fee is HK$23.5.

You can email or call us to know more about the status of your order.


Kerry Express Service :

Such as business address,delivery time is about 1 working day, the Shipping fee is HK$15 (within1KG)

The above prices do not include non-industrial and commercial area surcharges, remote areas or island surcharges.

If you have any questions, please feel free to contact us.


SF Express (Self Pickup Service) :

The delivery time of SFExpress (Self Pickup Service) is approximately 1-2 business days

The cost of self-collection of Shun Feng Station and Service Center is HK$20

the cost of self-collection at 7-11 Convenience Store and OK Convenience Store. It cost HK$20.

If you have any questions, please feel free to contact us.


Overseas mail service :

We provide the global delivery. If you are an overseas buyer, please contact us to check the shipping cost.

We will ship to United States, United Kingdom and Germany.

All goods will be shipped via DHL Global Mail.

Normally, it will arrive on 7-14 working days.

If you have any questions, please feel free to contact us.

 

HKPICKUP service :

Available to Resident or Commercial area. It will take 1-2 days to arrive. The shipping cost is HK$30

If you have any questions, please feel free to contact us.


The route direction of our shop:

At Lai Chi Kok MTR ExitB1 -> When you see the OK Convenience Store, go straight to St. Anna's Bakery and turn left 


Then head to Bank of China -> Turn right toCastle Peak Road -> Walk about 300 meters 


 Lai Cheung Factory Buildingis on your right. on the right (to enter the building feasible stairs 1 floor /seat lift) -> arrive at the door, please ring the room bell of 104C